Hello? I don’t understand? What’s a customer journey map for customer-centric lawyers? Drum roll, please. A customer journey map for customer-centric lawyers is a visual representation of a customer's service experience with you. One of the most insightful tools of legal...
Hey friend, have you ever read about legal design thinking and thought: “I can’t do this, I’m not creative, I’m not innovative, I’m a lawyer, and I think like a lawyer?” Thing is, legal design thinking isn’t about unlearning anything you already know, we’re adding a new...
Learn Legal Design, Legal design for legal teams
Here's my little secret. I felt like a misfit lawyer for years because I didn't think and act like other lawyers. I was practicing legal design thinking in my legal work before it was a “thing”. Years later, when I stumbled up the concept I began honing and learning legal...
No one likes the legal team? Do your peers sigh when they learn your legal department is reviewing an issue? Mumbles about “the legal department being slow. Too much complication. Full of legal mumbo jumbo. It will take forever. The deal will fall over.” Deep down, you...
Hi friend, imagine we’re sipping hot coffee. Tell me about your ideal customer. Could you answer me in a few short sentences before your next sip? Do you have a clear picture of who you are serving with your legal work? I mean, really know? I’m going to introduce you to a...
Better Life in Legal, Make an Impact
Do you sometimes struggle to find the meaning in your legal work? Feel like you have sold your soul to big law? I did. Gah, I was an unhappy lawyer for a long time. I lost years of my life. I had no soul and found no meaning in my work. I struggled with two personalities....
PSSST. Do you want to create a service using legal design? Don’t miss this essential first step. Hey friend, you have heard the buzz: the future of law is in legal design. What is this design thing? Is it bullshit? You are here because you are over the current legal...
Do you remember the day you decided to be a lawyer? How thrilled you were when you received your university offer? Ready to change the world, make your mark and blaze your trail? Your friends and family were so happy you were joining the prestigious legal profession. Life...
Hey friend, it is almost the end of this crazy year, and all eyes are on the next? Are you looking forward to 2021? Are you asking what goals should I set for 2021? Have you noticed, as sure as the jolly big man in the red suit and sleigh, the constant pressure to set...
Woo Hoo! You are considering leaving big law. Searching for meaning in your work. It is the number 1 reason lawyers leave big law. I relate to your quest. The first question I asked: should go solo or find a partner for my new firm? It worried me going it alone might be...
Hi, I’m Hannele. I am an ex-corporate lawyer, legal designer, pioneer in legal tech, serial entrepreneur and blogger. I am the founder and teacher in Lawyer’s Design School.
I’m here to teach you new skills and mindset of legal design to thrive in the future of law.
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